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News and Recognition

Award Recognition

GC Services is pleased to announce that our commitment to be the unparalleled leader in quality performance, compliance and client service  has been recognized with the following awards for excellence in performance.  These recognition awards come from our clients throughout a wide array of industries, as well as a publication committed to recognizing excellence in contact center performance.  Selection for the awards consider numerous factors, including superior performance in competitive operating environments, compliance with contractual requirements, industry best practices, and commitment to exemplary customer service.

  • Recognized for our contribution in achieving the highly sought-after top 3 ranks of JD Power & Associates' The 2013 U.S. Consumer Financing Satisfaction Study

  • Top 10 Call Center Ranking in the U.S. from Benchmark Portal; GC Services was recognized for its contribution to our client's award because of our commitment to enhancing the customer experience and providing world-class customer service (utility client)

  • Excellence in Performance Award (Top Vendor - electricity utility provider)

  • Skip Vendor of the Year Award

  • Partnership Award (auto finance partner)

  • Top Agency for Credit Card Collections

  • Top Vendor Award (10 consecutive years – top 10 auto finance company)

  • Supplier Excellence Award (two consecutive years – wireless telecommunications company)

  • Agency of the Year Award (repeated student loan awards)

  • Ranked #1 Annual Performance Evaluation (government tax program)

  • Teleservices Top 50 Award (14 consecutive years – Customer magazine)

 

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