Call Center Outsourcing Services (Teleservices)
When it comes to call center outsourcing service (teleservices) providers, we are the unparalleled leader in quality performance and client service. We are ranked amoung the Top 50 Teleservices Agencies for inbound/outbound call center management and customer care. Our outsourcing services include third-party verification and call handling service, directory assistance and operator services, telephone operators for credit card orders and catalogue order taking, email management and telephone answering service, first-contact resolution, SLAM resolution, executive escalation service, customer satisfaction surveys/metrics, customer loyalty/retention programs, call center monitoring and agent performance evaluation and scoring. Our contact centers are located offshore, near shore, onshore and throughout the United States.
Call Center Technology and Software Solutions
Our call centers feature the latest software and networking technology, including interactive voice response (IVR), automatic call distribution (ACD), customer controlled routing (CCR), enterprise campaign management (ECM), predictive dialer, VoIP services, IP communications, customer interaction management (CIM), computer telephony integration (CTI), business intelligence (BI) reporting systems, skip-tracing databases/technology, and client data control systems.
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