Customer Care ServicesLosing a client to poor customer care costs five times more than retaining that client. Worse still, attracting new customers is much more costly than serving the customers you already have! For many businesses, customer care service providers offer the most reliable way to ensure customer satisfaction and prevent customer attrition. That's why numerous Fortune 100 companies partner with GC Services, the oldest leading customer care provider in North America. We handle credit and billing functions, take customer orders for products and services, process credit applications, restore customers to their preferred long distance companies (SLAM resolution), respond to executive level complaints (executive escalation), address customer requests, answer questions, and provide a variety of other customer care services.
Customer Care OutsourcingGC Services operates a nationwide network of customer service centers and employs thousands of agents and managers. We recruit, hire, train, manage, motivate and retain large teams of hourly personnel, who efficiently perform routine and non-routine customer service functions. Unlike many outsourcing providers, we supply dedicated agents because we believe our clients are best served when resources and management are focused entirely on the customer service needs of one client. We ensure understanding of performance and service level expectations in order to achieve optimal customer care, while still providing efficient, cost-effective customer service outsourcing solutions.
Customer Relationship Management (CRM) ServiceOutsourcing customer relationship management (CRM) to service providers such as GC Services offers cost-effective, quality-driven customer care and management solutions that integrate seamlessly with clients' existing business processes and meet today's emerging customer service challenges. As a leading provider of CRM services, we can identify and protect customer bases, extract critical information to build strong relationships, and harness the latest account management technologies such as Internet portals, data mining, and client-specific CRM databases. We offer quality-driven processes that adapt quickly to your own, providing seamless customer care, streamlined call center management, and a wealth of business intelligence.
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