Business Intelligence Reporting SystemsGC Services pioneered the use of business intelligence (BI) reporting systems to provide automated collection agency services and to capture the essential data used by managers to improve call center operation. Our flexible BI solutions address a range of business processes, including customer contact, electronic billing and payment processing, mailing services, remote and third-party quality monitoring, dialer operations, facilities management, collection letters, skiptracing, diligence processes, and reporting.
BI Software TechnologyWe provide tools to track and report on the progress of customer accounts. Our software solution includes:
- online applications to speed accessing and updating of account information and to schedule account follow-up
- reporting systems that allow management to review and control collections activities and to generate and deliver business intelligence reports via Email, FTP, Connect Direct, and various other media formats
- automated collection technology designed to increase efficiency and lower the cost of skip tracing efforts
- a comprehensive set of security controls to maintain audit trail integrity and protect client data traceability
Key Features of Our Business Intelligence Solution:
- Robust reporting packages. Ad-hoc and query reporting capabilities include on-line report access.
- An extensive contact center communications environment to facilitate data exchange with virtually any host system.
- Predictive dialers and proprietary debt collection software, which provide significant productivity benefits by increasing the talk time of collection agents in excess of 100 percent.
- A collaborative approach to ongoing contact center operation. Our business intelligence solutions gather, process and manage information. That's how we're able to define best practices, and recommend customer management strategies to increase our clients' revenues, as well as strengthen and grow their customer bases.
- Client-specific reports (ad hoc, data cubes, scoring)
- Data and report manipulation in a web browser environment
- Single point of control for managing the business intelligence required to run an organization
- Automated due diligence functions and operational work standards
- Scheduling, archiving, versioning, and distributing of internal and client outbound reports and files
- Data security standards, process management, monitoring, and proprietary tools for tracking data
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