Accounts Receivable ManagementGC Services provides comprehensive accounts receivable management outsourcing service, including revenue cycle management, collection services, payment monitoring programs, third-party verification, fraud detection, early-out collections, collateral location programs, insurance verification, lease end disposition/determination, pre-charge-off account management, skip-tracing, retention/saves programs, suspension of credit service, business intelligence gathering, and business process consulting. Below we highlight commercial and government sectors that frequently outsource to GC Services:
- We provide accounts receivable management solutions to the automotive financial services industry, including early-out collections, traditional deficiency collections, collateral location programs, insurance verification, lease end disposition/determination, customer service outsourcing, pre-collection programs, third-party and first-party collections.
- GC Services provides assistance to state governments with child support enforcement. Our services include telephone operator service, payment monitoring programs, and collection letters.
- We manage credit card receivables by furnishing contact center operations technology (hardware/software), customer service and billing inquiries, pre-charge-off account management, early-stage skip tracing and cure programs, accounting adjustments, performance-based pricing, suspension of credit service, and customer loyalty/retention.
- Our accounts receivable outsourcing services meet the high-volume, low-balance collections needs of direct marketers. Our analysts implement scoring models to maximize returns and promote positive customer interaction with our contact center agents.
- Our Retail Collections Division offers a full range of A/R outsourcing solutions, including Collections, Benchmarking, Customer service, Location services, Outsourcing, Collection of bad checks, Catalog order entry, and Pre-Collection programs.
- GC Services partners with the Federal Family Education Loan (FFEL) community to provide collection and default prevention services. We use advanced technology systems to contact former students about resolving their outstanding loans through Direct collection, Rehabilitation, Consolidation, Administrative wage garnishment and resolution.
- We manage tax accounts for many of the largest governmental programs in the United States, including state and municipal tax collection programs and the Internal Revenue Service (IRS). Our tax clients include both third-party and first-party collections.
- GC Services is the foremost provider of receivables management to the telecommunications industry. Our services address a variety of business processes, including Customer Service Outsourcing and call overflow, High Toll and Fraud Detection monitoring, Credit granting, "Early Delinquency Treatment Programs", direct Collections, and Pre-Collection programs.
- We work closely with utility clients to establish an optimal balance between call center productivity and quality-of-experience as measured by customer satisfaction rate. Our accounts receivable management services include billing, service connection and shut-off. We are poised to increase the number of inbound call center lines, phone operators, and toll-free numbers to support the proposed outsourcing engagement, and we can easily implement email response systems and instant messaging services.
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