About GC ServicesGC Services is the largest privately-held outsourcing provider of call center management and collection agency services in North America. We offer turnkey solutions, which encompass contact center deployment, operation, staffing, and management services. Our customer service centers are located offshore, near shore, onshore and throughout the United States.
Business Process Outsourcing (BPO) Solutions Provided by GC Services
GC Services provides comprehensive business process outsourcing (BPO) services, including inbound/outbound call center and workforce management consulting, sales center management, (i.e., up-selling, cross-selling, customer loyalty and retention programs, marketing-via-phone), back office processing, revenue cycle and accounts receivable management (A/R) outsourcing, first-party/third-party collections, insurance subrogation, and skip-tracing service (i.e., skip tracers and database-driven skiptrace software).
Customer Relationship Management (CRM) Outsourcing Service Provided by GC Services
GC Services' contact centers offer end-to-end customer relationship management (CRM) services: customer care, third-party verification, call-handling, catalogue/credit card order-taking, telephone answering services, email management, first-contact resolution, interactive voice response (IVR), automatic call distribution (ACD), customer controlled routing (CCR), enterprise campaign management (ECM), predictive dialer, VoIP services, IP communications, customer interaction management (CIM), computer telephony integration (CTI), customer satisfaction surveys/metrics, business intelligence (BI), client data control, call center agent performance analytics, and quality assurance monitoring.
GC Services' Industry Affiliations
GC Services is an affiliate or member of the following national organizations: Direct Marketing Association - Credit & Collection Services Telecommunications Risk Management Association - Call Center Design, Implementation, and Support National Child Support Enforcement Association - Child Support Collection Agency National Counsel of Higher Education Loan Programs American Collectors Association of Texas Society for Human Resources Management Better Business Bureau Society of Consumer Affairs Professionals in Business (SOCAP)
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